I tell you this guy, Patrick is a GEM!! I came out of state for a surgical procedure and stayed at my family's place. I noticed a problem with the gutters so I checked YELP first (hey this is my 'go to when I'm new in an area') and found Bresnahan Rain Gutter Cleaning. It was a Sunday and I didn't think they were opened, but figured I'd try the number. I forgot the time change and didn't realize it was 6AM when I called & Pat answered - very cheerful for an early morning call. I explained the problem and he said he'd be right over. He did ask if I could take a photo but I couldn't go outside, but was seeing the problem from the window where I took up temporarily until I could walk. Pat said, "Not a problem; where do you live?" I told him and he said 'he'll be right over.' Since it was a Sunday, (I guess he's off on that day -not sure) but he asked it was okay if he could come bring his dogs (corgis) because he didn't want them barking in his yard and I since I was missing my dog back home, I said no problem. Pat came over, walked to the back of the house, checked the gutter I said that needed repairs and he did then proceeded to check the entire house. He gave me a quote, and pointed out I only needed to fix the left side of the house as the rest of the gutters were in good shape. He said the person who installed it did great work - he just wasn't sure why this side was drooping, but he got right on it, and the quote was very reasonable. He set up a date to have his crew come out and do the repairs and even had them bring me lunch (he remembered I had limited mobility (so thoughtful!!). We chatted a bit before he left and he told him he owned the company - never thought the owner would come to check a job site out. I appreciated his 'hands on' approach and he told me he likes to do the site visits himself. Of course, before I gave him the okay to do the work, I wanted to see his Certificate of Insurance (didn't want anyone to fall off my roof) & I asked Pat if he had Workers Comp insurance as well - he did. I gave him the job and was happy to have met Pat. I've added annual gutter cleaning to my calendar and told Pat I'd like him to come again next year and this time do the entire house.
Oh I forgot to mention, he brought me a breakfast burrito from Ma Pas down the street - yummy!!! Thanks Pat!! You are the Best!!!